Not so good!

By: Helhav, Cuba Posted: 2012-02-17

 

I loved the location, the look of the hotel and the room (with its wonderful view!).

However, the service was generally not satisfactory, but particularly in the restaurant where the food was disappointing and the service from the waiters was perfunctory to say the least. Getting coffee at breakfast was an achievement and a smile from the staff would have been a miracle. I am sorry to say this as I loved Havana and I really enjoyed my stay there, but I would not stay at the Saratoga again.

 

Hotel

By: Ivan, Cuba Posted: 2011-10-02

 

Dear Sir/Madam!

I wonder if you would do me a favor.

Some time ago my family and I came to your town on vacation and stayed at your hotel. We want to express to you our gratitude for your warm welcome and good service. Our children were very happy and satisfied your Hotel. My wife and I also had a great time and got a lot of positive emotions. Thank you once again for the wonderful time we spent with you. Your staffs were so kind to me; I do not know how to thank you. My family really enjoyed your hotel. I will recommend your hotel to my friends. My children said that your hotel The Best. If you need we will leave great feedback of your hotel on tripadvisor.com. Unfortunately I was called urgently to work and we do not have any souvenirs of stay at your hotel. I want to ask you, if my request possible for you, could you send us with a family some souvenirs of your hotel (whatever on your choice with logo of your Hotel it maybe pens, T-shirt, USB stick with video of your beautiful hotel… or something another) so that we and our children can remember those wonderful moments we spent with you. I hope I didn't make you weary with my requests.

My address:

Ivan Bugakov

Ghidilov Street 11-145

Sevastopol

Ukraine

99041

Tel. +380996493233

With warmest good wishes for the future.

Yours faithfully, Ivan Bugakov.